Microsoft Dynamics 365 Sales
Microsoft CRM with Copilot and prebuilt sales agents
Microsoft Dynamics 365 Sales is a CRM from Microsoft that adds Copilot and prebuilt AI agents to sales pipeline management. Sellers can ask Copilot questions in natural language, generate opportunity summaries, meeting prep notes, email drafts and call summaries, and receive AI-based lead scoring and prioritized work lists. Prebuilt agents include Sales Opportunity, Sales Qualification, Sales Research and Sales Close, the last in preview. Custom agents can be built with Copilot Studio. It integrates with Microsoft 365, Outlook and the Power Platform, and includes forecasting dashboards and a mobile experience.
- Filed under
- Sales & CRM
- Pricing
- Paid
- Platforms
- web
- Last updated
- November 10, 2026
What Microsoft Dynamics 365 Sales does
- Copilot for sellers. Natural-language questions, opportunity summaries, meeting prep notes, email drafts and call summaries.
- Prebuilt sales agents. Sales Opportunity, Qualification, Research and Close agents; Close is in preview.
- Copilot Studio agents. Build custom agents and connect external sources such as SharePoint.
- Forecasting dashboards. Performance and forecast views with configurable fields and sales processes.
- Power Platform integration. Connects Power Apps, Power Automate, Power Pages and Power BI.
Who it’s for
- Organizations standardized on Microsoft 365 and Outlook
- Enterprises needing customizable sales processes and security roles
Microsoft Dynamics 365 Sales pricing
Professional $65, Enterprise $105, Premium $150 per user/month billed yearly; free trial available
As listed on November 9, 2026. Check microsoft.com for current prices.
Things to know
- Autonomous agents with recommended actions are Sales Premium only
- Priced per user with yearly billing; Premium costs more than twice Professional
Quick answers
- What is Microsoft Dynamics 365 Sales?
- Microsoft Dynamics 365 Sales is a CRM from Microsoft that adds Copilot and prebuilt AI agents to sales pipeline management.
- Is Microsoft Dynamics 365 Sales free?
- No. Microsoft Dynamics 365 Sales has no permanent free plan. Paid plans start at $65 a month. (As listed on November 9, 2026.)
- Who makes Microsoft Dynamics 365 Sales?
- Microsoft Dynamics 365 Sales is made by Microsoft.
- Where can you use Microsoft Dynamics 365 Sales?
- Microsoft Dynamics 365 Sales is available on the web.
- What are some alternatives to Microsoft Dynamics 365 Sales?
- Other tools filed in the same section include Affinity, Backstory (formerly People.ai) and Gong.
Tags
See also
Cross-referenced entriesAffinity
AI-first relationship CRM for private capital firms
crmprivate-equityventure-capital
Backstory (formerly People.ai)
Revenue intelligence platform for sales leaders
revenue-intelligencepipelinedeal-risk
Gong
Revenue AI platform for sales conversations and forecasting
revenue-aicall-analysisforecasting
Outreach
Agentic AI platform for sales engagement and forecasting
sales-engagementai-agentsconversation-intelligence