Dixa

What Dixa does

• Mim AI Agent. Resolves routine inquiries like refunds, tracking and order changes, handing off complex cases with context.
• Copilot. Suggests replies, drafts, translation, knowledge articles and sentiment detection.
• Team Hub. Shows orders, past conversations, loyalty status and suggested replies on one screen.
• Workflow Automation. Visual routing by skill, language, VIP status or custom rules.
• Mim on Voice. Beta AI handling of phone calls.

Who it’s for

• Mid-market ecommerce brands handling orders and returns
• Support teams needing phone and chat in one workspace

Dixa pricing

EUR 89 to EUR 179 per agent/mo (euro pricing only); AI extra at EUR 0.40 per conversation

As listed on November 9, 2026. Check dixa.com for current prices.

Things to know

• AI is billed separately per conversation on top of agent seats
• Prices are shown in euros; Mim on Voice is a beta feature

Quick answers

What is Dixa?

Dixa is an agentic customer service platform for mid-market ecommerce and consumer brands.

Is Dixa free?

No. Dixa has no permanent free plan. Pricing is quoted by the vendor. (As listed on November 9, 2026.)

Who makes Dixa?

Dixa is made by Dixa.

Where can you use Dixa?

Dixa is available on the web and an API for developers.

What are some alternatives to Dixa?

Other tools filed in the same section include Gorgias, Re:amaze and Tidio.

Tags

#ai-agent#voice#ecommerce#helpdesk#shopify