Inbenta

What Inbenta does

• Knowledge-first answers. Retrieves answers from structured, governed knowledge with citations and audit trails.
• Conversational assistants and voice AI. Chat and voice agents for customer self-service.
• Live Agent Assist. Sentiment analysis, response generation, and ticket summarization for human agents.
• Real-time translation. Translation for agents, with the page citing 90+ languages.
• Learn+ walkthroughs. Interactive walkthroughs drafted with AI and translated into 50+ languages.
• CCaaS and CRM connectors. Works with Genesys, Five9, Talkdesk, NICE, Amazon Connect, and Salesforce.

Who it’s for

• Large support organizations needing governed, auditable answers
• Contact centers adding agent assist and translation
• Enterprises with existing CRM and CCaaS systems

Inbenta pricing

No prices on the homepage; free proof of concept offered; contact sales

As listed on November 9, 2026. Check inbenta.com for current prices.

Things to know

• Pricing is not shown on the homepage; a free proof of concept is offered
• The page gives inconsistent integration counts (850+ and 900+)
• SOC 2 Type II certification is described as in progress

Quick answers

What is Inbenta?

Inbenta is an AI platform for customer and employee experience from Inbenta Holdings Inc., based in Allen, Texas.

Is Inbenta free?

No. Inbenta has no permanent free plan. Pricing is quoted by the vendor. (As listed on November 9, 2026.)

Who makes Inbenta?

Inbenta is made by Inbenta Holdings Inc. and has been available since 2005.

Where can you use Inbenta?

Inbenta is available on the web and an API for developers.

What are some alternatives to Inbenta?

Other tools filed in the same section include Azure AI Bot Service, Botpress and Dialogflow.

Tags

#self-service#knowledge-base#contact-center#voice-ai#live-agent-assist#enterprise-search