NiCE CXone

What NiCE CXone does

• AI Agents. Handle self-service, sales and marketing, proactive engagement and process automation.
• Copilot for Agents and Supervisors. AI assistance for frontline agents and for supervisors.
• AI quality management. Evaluates 100% of interactions using AI.
• Omnichannel routing and IVR. Route and handle interactions across voice and digital channels.
• Workforce management. Forecasting and scheduling tools within the Workforce Empowerment capability.
• Knowledge Management. Supplies answers to AI agents and human agents.

Who it’s for

• Large enterprise contact centers
• Teams unifying routing, QA and workforce management
• Banking, insurance, healthcare and retail support operations

NiCE CXone pricing

Per agent per month: Omnichannel $110, Essential $135, Core $169, Complete $209, Ultimate $249 or $0.25 per session; billed monthly, no prepay

As listed on November 9, 2026. Check nice.com for current prices.

Things to know

• No free plan or trial listed; quote required
• Suites are priced per agent, so costs scale with headcount

Quick answers

What is NiCE CXone?

NiCE CXone is an enterprise customer experience AI platform from NiCE that orchestrates human and AI agents in the contact center.

Is NiCE CXone free?

No. NiCE CXone has no permanent free plan. Paid plans start at $110 a month. (As listed on November 9, 2026.)

Who makes NiCE CXone?

NiCE CXone is made by NiCE.

Where can you use NiCE CXone?

NiCE CXone is available on the web.

What are some alternatives to NiCE CXone?

Other tools filed in the same section include Capacity, Zendesk AI and Observe.AI.

Tags

#contact-center#ccaas#ai-agents#copilot#quality-management#workforce-management