Unbabel
AI translation with optional human review for support teams
Unbabel is a language operations platform from Unbabel Inc. that translates customer service and other multilingual content using AI, with human review available when quality needs require it. The vendor describes it as the first Language Operations Platform driven by an always-on AI. Teams can set workflows by market or content type to balance speed, quality and cost, and view real-time quality reporting. AI quality estimation ranks translations, a Quality Intelligence feature checks any translation, and MT Score compares third-party machine translation models. Listed integrations include Zendesk, Salesforce, Intercom and Freshdesk. The company states ISO 27001 certification, encryption and anonymization.
- Filed under
- Customer Support
- Pricing
- Paid
- Platforms
- web · api
- Last updated
- November 10, 2026
What Unbabel does
- AI translation with human review. Translations can be upgraded with human review when a use case needs higher quality.
- Configurable workflows. Set translation workflows for speed, quality and cost by market or content type.
- Quality Intelligence. Checks the quality of any translation and reports quality in real time.
- MT Score. Compares third-party machine translation models against each other.
- Helpdesk integrations. Connects with Zendesk, Salesforce, Intercom and Freshdesk, with more listed on the site.
Who it’s for
- Support teams answering customers in many languages
- Companies comparing machine translation engines on quality
- Helpdesk users who want translation inside Zendesk or Intercom
Unbabel pricing
No public pricing found; site offers demo and sales contact only
As listed on November 9, 2026. Check unbabel.com for current prices.
Things to know
- No public pricing; the site offers demo requests only
- The site names no specific translation models
Quick answers
- What is Unbabel?
- Unbabel is a language operations platform from Unbabel Inc.
- Is Unbabel free?
- No. Unbabel has no permanent free plan. Pricing is quoted by the vendor. (As listed on November 9, 2026.)
- Who makes Unbabel?
- Unbabel is made by Unbabel Inc..
- Where can you use Unbabel?
- Unbabel is available on the web and an API for developers.
- What are some alternatives to Unbabel?
- Other tools filed in the same section include Ada, Kustomer and Rippit.
Tags
#translation#machine-translation#quality-estimation#customer-service#zendesk#localization
See also
Cross-referenced entriesAda
AI customer service agents for enterprises
ai-agentcustomer-servicevoice
Kustomer
AI-native CRM and customer service platform
customer-servicecrmomnichannel
Rippit
AI agents that analyze customer conversations
conversation-analyticsai-agentschurn
Fin AI Agent
AI customer service agent from Intercom, billed per outcome
customer-supportai-agentchatbot