PolyAI

What PolyAI does

• Wren Dialog Agent. Platform for designing, building, testing and optimizing dialog agents.
• Dialog Studio. Build agents with flows, tools and brand voice, from no-code to full code.
• Dialog-RSN-1 model. Audio-native model for turn-taking, recognition and response.
• Developer tooling. ADK, MCP support, Platform API and CLI.
• Guardrails and redaction. PII redaction and human-in-the-loop controls.

Who it’s for

• Enterprises automating phone customer service
• Developers wanting model-only voice API access
• Teams needing regional data residency

PolyAI pricing

Dialog-RSN-1 API: 2 cents/min connected time plus token rates; $100 free credit for sign-ups before 19 Nov. Platform: per-minute, quote only

As listed on November 9, 2026. Check poly.ai for current prices.

Things to know

• Platform rates are quote-only
• Model API excludes telephony and orchestration

Quick answers

What is PolyAI?

PolyAI is a provider of enterprise voice and dialog AI agents from PolyAI Ltd that handle customer conversations and aim to resolve them without human escalation.

Is PolyAI free?

PolyAI is billed by usage. (As listed on November 9, 2026.)

Who makes PolyAI?

PolyAI is made by PolyAI Ltd.

Where can you use PolyAI?

PolyAI is available on the web and an API for developers.

What are some alternatives to PolyAI?

Other tools filed in the same section include NiCE Cognigy, LivePerson and Capacity.

Tags

#voice-agents#dialog-ai#contact-center#api#omnichannel#enterprise